Effective Date: 03 June 2025
Thank you for shopping with Occitanie Travel. We are committed to providing you with quality digital products and, in the future, branded merchandise. Please read our refund and return policy carefully to understand the terms for refunds and exchanges.
1. Digital Products (PDF Guides)
All digital downloads, including our PDF guides, are non-refundable. Once a digital product has been purchased and delivered, it is considered final and cannot be returned, refunded, or exchanged, in accordance with EU digital content consumer protection laws.
However, if you experience technical issues with your download or believe you received the wrong file, please contact us at contact@occitanietravel.com within 7 days of purchase. We’ll do our best to resolve the issue.
2. Physical Products (e.g., Branded Caps)
In the future, we may offer physical merchandise. For these products, the following return and refund policy will apply:
Return/Exchange/Refund Timeline
Returns or exchanges for physical products are accepted within 14 days of the delivery date. Items must be unused, in their original packaging, and in resellable condition.
Conditions for Return
To be eligible for a return or exchange, the product must:
- Be unused and in the same condition as received.
- Include all original packaging, labels, or accessories.
- Be returned with a receipt or proof of purchase.
The following types of items are not eligible for return:
- Personalized or custom items.
- Items worn or washed.
- Items sold as part of a set where individual returns aren’t possible.
Refund Options
Depending on the situation, refunds may be issued as:
- A full refund to your original payment method.
- A partial refund if only part of an order is returned.
- A replacement or exchange (subject to stock availability).
- A store credit or digital gift card, if preferred.
Shipping Charges
Return shipping is the responsibility of the customer unless the item was defective or shipped in error. We do not refund original shipping fees.
3. Non-Refundable Items
- All digital products (including guides in PDF format).
- Customized or personalized merchandise.
- Used items or items returned in an unsellable condition.
4. Contact and Support
If you have any questions about our policy or need help with your order, feel free to contact us:
📧 contact@occitanietravel.com
📍 21 rue Alphonse Biau, 11200 Bize-Minervois, France
🌐 https://occitanietravel.com
🧾 Company: Olivier De Winne EI
5. Chargeback Prevention
We strive for transparency and customer satisfaction. If you are unsatisfied or experience an issue with your order, please contact us before initiating a chargeback. We are here to help resolve any problems fairly and promptly.
Last Updated: 03/06/2025